EP 17-Elevating Journeys: Building the Next-Gen
Airline
Experience

Watch on:

22 March 2024

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Discussed topics

The vital role of airlines in connecting an archipelago like the Philippines

Employing data to understand customer preferences and creating personalized experiences

The intertwined roles of tech, data, and customer-centricity in shaping the future of travel

Digitalization as a catalyst for improved customer experiences and airline efficiency

Working together to continuously innovate travel insurance products

Our guests

Mike Szucs
Chief Executive Officer
at Cebu Pacific

Mike has a unique breadth of international aviation experience, from start-up to restructuring, from network carriers to LCCs. He is a highly resilient individual, able to maintain professionalism, integrity, and loyalty to stakeholders even in the most difficult of scenarios. Mike has a balance of strategic strength aligned with a delivery and execution focus; he is a dynamic, high-energy, motivational leader.

Alexander J. Blake
Senior Vice President, Global Head of
Travel Insurance at Chubb

Alex has over 25 years of experience in the global travel insurance field, having worked in various capacities at major insurance companies operating in the United States, Europe, Asia Pacific and Latin America. He is a pioneer in the distribution of travel insurance with digital partners. Based in Miami, Alex built the Chubb travel insurance division from the ground up. growing it into a leading industry player.